People are not against change; they are afraid to lose what they know, what they have. Transformation is about unleashing the curiosity of exploring together.

I am a seasoned transformation executive, combining financial acumen with operational and strategic experience in triple-A companies as well as in mid size companies. Telecoms, Banking, legal services,. industry agnostic. I help organizations with growing pains occurring over the lifecycle of any organization. Can be organizational transformation, (de)centralization, redressing operations, integrating organizations after a merge, leading change or driving agile transformation: I improve organizations mobilizing the power of the workforce and the uniqueness of the culture.

Learning by doing, I developed a systemic approach built on the motivation of the people of the organization. I apply this method when I analyze the situation, design the solutions, construct practical transformation programs, lead the execution, drive the implementation and develop the transformation capacity of the organization to deliver sustainable business results.

I developed my financial acumen in university and in the first years of my career working as accountant and controller. After 7 years I decided to leave finance and move to operations, in the world behind the figures.

Since 2000 I have been working as chief operations officer in the call center business. In this role, I have transformed a service department of an ex-governmental organization into a commercial enterprise and merged this with an acquired contact center to grow from 250 to 1500 employees.

Leveraging my contact center experience, I joined Orang in 2005 redressing customer care delivering an improved customer experience against substantial lower cost. Being spotted by headoffice, I had the pleasure to learn to lead the transformation of the Orange Group, based in Paris. Poland, Spain and UK are examples where I did put their transformation on track again by tailoring the programs to the respective organizations, fitting to the group portfolio. 

In 2010 I have set up the Customer Experience department of the Orange Group, with a special focus on people, culture and getting the voice the customer into the processes.

In 2012 I have started to work as management consultant at telecom operators in the Middle East and Asia to help them transform. The missions have been to organize and lead transformation from scratch, to prepare top management to lead transformation in an international context and to guide the regions of an historical fixed operator to a modern customer centric telecom company. 

My key driver is to make successful organizational transformation reachable for any organization by developing their know-how to lead their transformation. Leverage from cultural diversity. Motivation first, transformation second.

Since 2017 I am working as an independent transformation consultant. Consulting, interim management, driving agile transformation, but also as punctual transformation program assessments.

Based in Slovenia, working on missions worldwide, but lately mostly in Paris, Amsterdam, Oslo and Berlin.